Support
Frequently Asked Questions
Below are some of our customers’ most frequently asked questions. For answers to more FAQs please click the knowledge base section above.
How do I place an order for my child?
To place an order on the Wriggle online store, please click here and have your unique school code ready to enter. This would have been provided to you by the school.
How do I use the Wriggle Online store to purchase my child’s device?
For instructions on how to navigate the Wriggle Online store, please click here to download our “7 Step Guide” .
How do I amend a recent order?
If you wish to amend your order please contact info@wrigglearning.ie and have your order number to hand for our team to review.
How do I cancel a recent order?
If you wish to cancel your order, please contact info@wrigglelearning.ie and have your order number to hand for our team to review.
When will I get my order?
Once a customer hasyou have placed an online order with Wriggle it will take on average 4-6 weeks for your device to be shipped back to you.
During this period, your device will undergo a rigorous configuration process to ensure that it is safe, secure and fully compliant with GDPR regulations together with all the tools, resources and support you will need to benefit from enhanced teaching and learning at home and at school.
- For device all 1:1 purchases we will endeavour to deliver your order within 4-6 weeks of the date you placed your order.
Can I track my order?
Once your order has been placed, you will receive status updates via email and SMS text throughout the various stages of preparing and shipping your device to you. You can also access the progress update by logging back into your account.
When the configuration of your device is complete, it will be shipped to you via An Post. You will receive a reference number to track the delivery.
If you don’t have your reference number to hand, you can visit https://www.anpost.com/Post-Parcels/Track/Search and type in “wc- followed by your Wriggle Order number to get your tracking information.
For example: ‘WC-111’.
If you have received a confirmation email that we have shipped your order, but no tracking information is displayed, please contact info@wrigglelearning.ie with your order number and details of your order.
How do I set-up my device?
Enclosed in the box along with your device there will be a ‘Getting Started Guide’ with instructions to guide you through the setup of your device.
There are also several videos you will have access to on the Wriggle Connect Family platform to guide you through this setup.
How do I activate my Wriggle Connect account?
To activate your account follow the link in your activation email.
If you cannot locate the activation email from family@wriggleconnect.ie in your inbox or junk folders, please send an email requesting a new activation email to family@wriggleconnect.ie together with your order number and the email address you used to place your device order.
If you did receive an activation email but are receiving a “Not Found” when creating a password, please request a new activation email by reaching out to family@wriggleconnect.ie as your activation link may have expired if it is over 30 Days Old.
What do I do if my device is not working?
If you are experiencing issues with your device, please contact info@wrigglelearning.ie to log a ticket with our team. A member of our team will then contact you to troubleshoot the issue and advise on next steps.
Get In Touch
If you were unable to resolve your query using our extensive Knowledge Base, please complete our contact form and a member of staff will be in contact with you.