Frequently Asked Questions
Below are some of our customers’ most frequently asked questions. For answers to more FAQs please click the knowledge base section above.
When will I get my order?
Once a customer has placed an online order with Wriggle it will take on average 4-6 weeks for your device to be shipped back to you.
During this period, your device will undergo a 77 step configuration process to ensure that it is safe, secure and fully compliant with GDPR regulations together with all the tools, resources and support you will need to benefit from enhanced teaching and learning at home and at school.
- For device orders we will endeavour to deliver your order within 4-6 weeks of the date you placed your order.
- For accessories only orders, we will endeavour to ship these to you within 5-10 working days.
- For eBook orders, the eBook will show up on the student’s account within 5-10 working days. The student will need to log out and log back in to their device to refresh their eBook accounts.
Can I track my order?
Once your order has been placed, you will receive status updates throughout the various stages of preparing and shipping your device to you.
When the configuration of your device is complete, it will be shipped to you via An Post. You will receive a reference number to track the delivery:
Once your device has shipped, you can check the status of your order by visiting: https://www.anpost.com/Post-Parcels/Track/Search and typing in the word WRIGGLE followed by your Wriggle Order number to get your tracking information.
For example: ‘WRIGGLE62809’.
If you have received a confirmation email that we have shipped your order, but no tracking information is displayed, please contact firstname.lastname@example.org with your order number and details of your order.
How do I set-up my device?
Enclosed in the box along with your device there will be a ‘Getting Started Guide’ with instructions to guide you through the setup of your device.
There are also several videos you will have access to on the Wriggle Connect Family platform to guide you through this setup.
How to activate your Wriggle Connect account?
To activate your account follow the link in your activation email.
If you cannot locate the activation email from email@example.com in your inbox or junk folders, please send an email requesting a new activation email to firstname.lastname@example.org together with your order number and the email address you used to place your device order.
If you did receive an activation email but are receiving a “Not Found” when creating a password, please request a new activation email by reaching out to email@example.com as your activation link may have expired if it is over 30 Days Old.
eBooks Queries / Login Information
You will find comprehensive courses on downloading and getting started with your eBooks on the Wriggle Connect Family platform.
When downloading your eBooks, we recommend logging into your Wriggle Connect Family account on https://family.wriggleconnect.ie and following the Setting up your eBooks course which will guide you step by step on how to do this.
This course contains videos from each individual eBook publisher on how to navigate their website, as well as teaching users how to redeem and download each publisher’s eBooks.
How do I send my device back for repair?
A member of our team will contact you to send you the collection details of your device via An Post.
Once your device is repaired, the device will be shipped back to your home via An Post.
Get In Touch
If you were unable to resolve your query using our extensive Knowledge Base, please complete our contact form and a member of staff will be in contact with you.